Comprehensive service help customers success

360° comprehensive service is the tenet of Chang'an Chuanshanjia and throughout the whole-life cycle that combines pre-sale,during-sale and after-sale . we support every procedure from installation to market whenever you want

pre-sale service

Customer service center with Hot-line 400,Customized construction solutions,Model matching

Customer service center with Hot-line 400

This is the information exchange center between you and us. All your questions can be answered by 1 to 1 experts here. It integrates all service items from product Q&A to construction plan and provides you one-stop worry-free service experience.

Customized construction solutions

We have much experience in construction and fundamental storage of products,thus we can provide you more professional and individual construction solutions

Model matching

The series of products of Chang'an can be adapted to 99% of the major brands of excavators in the whole market. They also can be designed individually for blastig-free solutions through custom-made.

In-sale service

Consultative sales, Customized distribution plan, First-installation guidance

Consultative sales

Every customer face different construction conditions and We will give you professional advice free assistance to help you select appropriate products that meet your actual demand and provide you excellent experience.

Customized distribution plan

In order to meet your needs better, we can provide you professional and optional delivery services. Meanwhile you can also formulate logistic plan by yourself.

First-installation guidance

In order to help you start rapidly and construct efficiently, we will provide first-time purchasers installation guidance and operation training for free. We will send technology professionals with the product to your designated construction site at the same time to supply offline guidance and training services.

After-sales service

VIP community, Remote fault diagnosis, Post market service

VIP community

We sincerely invite you to join Chang'an Chuanshanjia VIP community. You will get a mount of resource all over the country .Whether it is resource or information You can have qualified feedback here.

Remote fault diagnosis

The core technical team of Chang'an Chuanshanjia will provide free remote diagnosis service for Various unforeseen circumstances during your construction.

Post market service

We can also provide you after-market services such as component replacement, leasing, second-hand arm evaluation, trading, recycling and re-manufacturing to exclude the difficulty and anxiety extensively.

pre-sale service

Customer service center with Hot-line 400,Customized construction solutions,Model matching

Customer service center with Hot-line 400

This is the information exchange center between you and us. All your questions can be answered by 1 to 1 experts here. It integrates all service items from product Q&A to construction plan and provides you one-stop worry-free service experience.

Customized construction solutions

We have much experience in construction and fundamental storage of products,thus we can provide you more professional and individual construction solutions.

Model matching

The series of products of Chang'an can be adapted to 99% of the major brands of excavators in the whole market. They also can be designed individually for blastig-free solutions through custom-made.

In-sale service

Consultative sales, Customized distribution plan, First-installation guidance

Consultative sales

Every customer face different construction conditions and We will give you professional advice free assistance to help you select appropriate products that meet your actual demand and provide you excellent experience.

Customized distribution plan

In order to meet your needs better, we can provide you professional and optional delivery services. Meanwhile you can also formulate logistic plan by yourself.

First-installation guidance

In order to help you start rapidly and construct efficiently, we will provide first-time purchasers installation guidance and operation training for free. We will send technology professionals with the product to your designated construction site at the same time to supply offline guidance and training services.

After-sales service

VIP community, Remote fault diagnosis, Post market service

VIP community

We sincerely invite you to join Chang'an Chuanshanjia VIP community. You will get a mount of resource all over the country .Whether it is resource or information You can have qualified feedback here.

Remote fault diagnosis

The core technical team of Chang'an Chuanshanjia will provide free remote diagnosis service for Various unforeseen circumstances during your construction.

Post market service

We can also provide you after-market services such as component replacement, leasing, second-hand arm evaluation, trading, recycling and re-manufacturing to exclude the difficulty and anxiety extensively.

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